Texting is Free! Why Care?

Recently, we had a few customers who had enormous text messaging volumes generated by a handful of employees.  We are talking 7,000 plus messages/month!  There were no charges as it was all covered under their corporate plan.  Cost is not the factor here but there is a definite productivity issue. If we assume that one spends 10 seconds writing and/or reading a text, then if my math is correct, this amounts to 19 hours per month.  Most of the usage occurred during the business day and was not job-related according to the clients.  For many companies, the cost of labour is one of the largest expenses.   So 19 hours out of a 150 hour work month is roughly 13% in wasted productivity.  I realize that you never get 100% employee productivity but such exceptional usage is always worth investigating.

2018-02-02T13:48:27-05:00February 1st, 2018|